Help Center

To cancel your subscription, feel free to use our Cancellation Portal

• Login using your email address and confirmation code.

• Proceed with the cancelation option. ✅

When you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid.

AKIRA does not accept or act on cancellation, account, or data requests submitted by third-party "subscription cancellation" services or other unauthorised representatives. We can only process these requests directly with the account holder, verified through the email address on file. See our Terms & Conditions for details.

If you require any assistance or have any questions, feel free to reach out to our support team at help@tryakira.co.

Yes, your subscription renews automatically on the same day and time of each billing cycle unless canceled.

• Original content from world-famous contributors

• Personalized feed based on your Natal Chart

• Unlimited access to all features & reports

• Detailed Palmistry and Soulmate Reports

• Readily available help & support via our online chat

• Join a community which has been rated as one of the Top 3 Lifestyle apps in the App Store

• An AD-free experience

As a general rule, all purchases are non-refundable. In certain circumstances, we may consider refund requests at our sole discretion. Each request is reviewed individually and submitting one does not guarantee a refund will be issued. We reserve the right to determine eligibility. Requests must be submitted within 30 days of purchase through the Help Center or at help@tryakira.co. Where a refund is approved, it will be processed to the original payment method only.

Refund Processing: Submit requests through the Help Center, support portal, or email (help@tryakira.co). Include your account email, transaction details, reason for refund, and supporting documentation. Processing time is typically 3 business days. All refunds will be processed only to the original payment method used for the purchase. Refunds cannot be processed to alternative payment methods or accounts. For expired or canceled cards, refunds will be processed to the original card, and your financial institution will handle crediting your account.

Supported Currencies: Prices are set in US dollars (USD). Where available, we charge the equivalent in your local currency, converted at the exchange rate of the day and shown at checkout before you pay; that amount is fixed for your trial and all renewals of that subscription. In other regions, charges are processed in USD.

Currency Conversion: When you pay in your local currency, the amount is converted from the USD reference price at the exchange rate of the day and shown at checkout. If your card uses a different currency, your bank or card issuer determines its own exchange rate. Any currency conversion fees charged by your bank are not refundable. You may see currency conversion charges on your statement from your bank. Note: While we don't charge additional fees for currency conversion, your bank or card issuer may apply their own conversion fees or charges. Please check with your financial institution for details about their international transaction policies.

As stated in our Refund policy, refunds are not guaranteed and are assessed on a case-by-case basis at our discretion. Submitting a request does not guarantee your refund will be approved. If you have any questions, please reach us at help@tryakira.co.

To prevent situations like this in the future, we recommend ensuring the privacy of your billing details.

To help our support team investigate further, kindly provide any relevant information to support your claim, such as account activity, proof of your child’s age, or any other documentation that demonstrates the circumstances.

You may contact our Support team at help@tryakira.co.

Refunds typically take up to 10 business days to appear in your account, depending on your bank.

Once processed on our side, the timing is handled by your bank. For updates, we recommend contacting them directly.

Refunds can only be issued to the original payment method used for the subscription.

If that card is no longer active, your bank can help route the funds to your current account.

To prevent situations like this in the future, we recommend you talk to your card provider about measures to safeguard your account details.

To help our support team investigate further, kindly provide any relevant information to support your claim, such as account activity, official proof that the account/card has been compromised, or any other documentation that demonstrates the circumstances.

The reason you might have been charged instead of receiving a trial is that you selected one of our discounted offers or packages. These special deals are designed to provide you with better value by skipping the trial period. By choosing this option, you gained immediate access to the full benefits at a reduced rate.

AKIRA is a premium subscription-based service. Kindly note that, in order to set up an account with AKIRA, you need to input your email and a payment method, and choose a subscription type which you can see on the screen and can't move forward unless you agree to it.

We also send out a detailed Welcome email with all the details about the subscription and how to manage it.

If you subscribed on our website, you can cancel your subscription at any time through our Cancellation Portal

If you believe you were charged after you canceled, please reach out to our support team at help@tryakira.co with the details of your cancellation, and we will look into it for you

We are so sorry to hear that you are having a technical issue. Could you please answer a couple of questions, this will help us to understand it better:

• Can you please describe step by step (in as much detail as possible) the problem you're having?

• What happened before the issue started?

• Have you tried to reinstall the app?

• Kindly confirm the device you are using, its OS (operating system) and the OS version

• Could you send some screenshots/images of the error/problem?

Feel free to send this information to us at help@tryakira.co.

If your email is not recognized when you try to log into the app and/or self-service portal, it could be one of the following reasons:

• There’s a typo in the email used for your subscription

• A different email address was used to create the subscription

If you’ve entered the wrong email, your email has changed or there’s a typo in the email, please contact our dedicated support team at help@tryakira.co with your current email address and the new email address you'd like to use.

We appreciate your interest in our services and we apologize for the delay.

A kind reminder that the Chat with Astrologer feature isn’t an instant messaging service, rather think of this like an email. It may take your astrologer a few days to get back to you due to the time difference and an increased volume of messages they’re receiving, but rest assured they’ll respond. Also note our astrologers generally work Monday to Friday and don't work on weekends.

Your birth chart is based on a snapshot of the sky at your exact time of birth; it is essentially your celestial fingerprint.

It is easy to get confused when trying to understand your Natal Chart and astrology, especially if your zodiac sign changes.

A Natal Chart is a hyper-personalized horoscope that is generated using your birth date, time, and place, combined with NASA technology, to create an exact imprint of your sky.

To accurately record this information, it requires an unaltered, standardized time measurement - namely GMT (Greenwich Meridian Time), which is the oldest measurement for time and is still the foundation of the Natal Chart and scientific astrology.

All renowned and practicing astrologists, and all scientifically coded astrology programs and apps, use GMT as the base foundation for accurately determining a Natal Chart.

Confusion comes when there is a large time difference between your current time and the GMT, especially for those born on the cusp of a horoscope.

For example, if you were born in California, USA, on the 20th of January at 07:00 am PST - logically, you would assume that you are born an Aquarius. According to accurate astrological predictions of your Natal Chart using GMT time, you were born a Capricorn. This is because the PST time is actually 8 hours behind GMT (so GMT - 8 hours); therefore, you were effectively born on the 19th of January at 11:00 pm GMT, causing the change of your star sign. This is why people born away from the GMT line, on the cusp of a star sign, hold alarming similarities to their neighboring star sign.

So your planetary alignment and the secrets it holds have been cast in time; however, not always in your current time zone.

Kindly ensure that your birth details are correctly entered in the app:

• Open the app.

• Press on the Profile Logo in the top right corner.

• Select Product Settings Option.

• There you will be able to update your Birth Date, Place and Time details.

Our developers are currently working on exciting improvements to some of our app features, and as such, the compatibility feature will be unavailable for the time being.

Have you had a chance to talk to your personal astrologer yet?

Our highly skilled and knowledgeable astrologers can provide you with in-depth, personalized insights into your relationship and compatibility and even answer any questions you may have about your relationship and/or partner.

You can reach out to your Astrologer by clicking on the "Guidance" tab in the bottom right corner of your screen.

Kindly note that at times "Daily" and "Tomorrow" forecasts can be the same and last up to 3 days, depending on the current planetary positions.

You’re here because you signed up for the AKIRA: Personalised Astrology app.

If you’d like to cancel your subscription, please read how to cancel the subscription directly.

Have questions about the AKIRA app, technical issues, or a general question?

Please take a look at our FAQs and Terms & Conditions

We hope this helps and don’t hesitate to reach out with any questions.

AKIRA is educating people by simplifying astrology for greater awareness.

We use NASA data to compare the planets' position to the exact time, date, and place of your birth to produce the blueprint of your astrological identity.

AKIRA's insights are unique to each person, being carefully crafted by our AI engine combined with the knowledge of our professional astrologers.

Navigate through life with the help of astrology!

A Natal Chart is a snapshot of the sky at the instant you were born using your date, place of birth, and time. It reflects the positions of the Sun, Moon, Planets, Ascendant, Midheaven, and the Angles or Aspects at the precise GMT (Greenwich Meridian Time), at the moment and place you entered the world. The exact positions of the Sun and Moon, including the Houses they fall into, define everything about you.

Your Natal Chart gives clues to your identity, destiny, and behavioral traits, reveals your personality, and desires, shows you significant life lessons, as well as points the way to journeys within your lifetime, according to Western Astrology. We determine the above using the Placidus House System. The Placidus House System is the most reliable for computing and is also the most commonly used house system in Western astrology.

This is why it is imperative that the information you provide us with, is as precise as possible, in order to create your accurate Natal Chart.

What Can A Natal Chart Do For You?

Using NASA data, our advanced systems are able to translate these complex symbols and their placements, offering a far broader view of your life, and yourself. We use astrology as a guide to a better understanding of yourself and learning more about those around you. By understanding the influences upon your chart at your birth, we are able to see how the world interacts with you and how these interactions have affected or will affect you.

You might be wondering why your exact time of birth plays such a vital role in your Natal Chart. The truth is, if the time entered is even slightly out by a few hours, various factors could mean that your results could be a little inaccurate. The correct time is extremely important for determining your houses, rising sign, and exact moon position. Any planets on the cusp of a sign may also be inaccurate if the time is wrong.

In order to change the language in the app, kindly follow the steps below:

• Open the app.

• Locate the language selector in the top-right corner or in the footer of the app.

• Click on the language selector.

• Choose your preferred language from the list.

Please also note that the app is currently only available in the following languages:

• English

• Arabic

• Bulgarian

• Chinese

• Croatian

• Czech

• Danish

• Dutch

• German

• Spanish

• Spanish (Mexico)

• Estonian

• Finnish

• French

• Greek

• Hungarian

• Italian

• Japanese

• Korean

• Latvian

• Lithuanian

• Norwegian

• Polish

• Portuguese

• Romanian

• Russian

• Slovak

• Swedish

• Turkish

• Ukrainian

If you’d like to cancel your subscription, please use our Cancellation Portal

You may receive assistance 24/7 by contacting our support team at help@tryakira.co.

We also encourage you to check the Help Centre Articles before reaching out to us. There you will find the answers to most of your questions, we're always working on them to keep this information as fresh as possible!